Cheltenham Borough Council
“CBH were delighted with the full staff awareness raising sessions conducted by the Garnett Foundation on Equality and Diversity. The test has to be that the format is one which staff have clearly both enjoyed and remembered. The enthusiasm of the actors and the ability to interact is an excellent combination to “making it real”. We look forward to working together again.”
Chief Executive, Cheltenham Borough Homes
Excellence in Action
Task
Garnett Interactive was asked to develop a training event that would support Cheltenham Borough Homes’ (CBH) vision that their “customers are able to improve their quality of life and live in good quality homes, in places where they choose to live”.
Solution
We designed and delivered an interactive, drama based training programme that celebrated CBH’s diverse community and explored how they could further embed their responsive and customer-focused services.
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The training was designed to complement the development of a new CBH business plan, boosting employee engagement and embracing an inclusive workplace culture.
Result
Since delivering our training, CBH has been awarded 3 stars for excellent services and excellent prospects for improvement. 98% of participants said they would recommend the training to colleagues.
What next...
Topics
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Challenging common assumptions
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Practising different communication styles
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Understanding reasonable adjustments
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Awareness around collecting information confidentially
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Maintaining professionalism and behaviour when under pressure​
To consolidate the learning, we delivered a series of 1-hour follow-up sessions at CBH’s “Excellence in Action” staff conference. These focused on key topics addressed in the training programme with the overall aim of enhancing understanding.