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Enabling behaviour

change in the workplace
through live theatre
based training

Case Studies

HM PRISON SERVICE – Challenge it, Change it

Creating a culture shift across a workforce of 48,000 in an inspiring and consistent way was a challenge faced by The Prison Service. To achieve this they embarked on an ambitious programme to enable staff to recognise inappropriate behaviour, whatever its form, develop tools to be able to deal with inappropriate behaviour and understand the support mechanisms available.

Working jointly with the Equality and Human Rights Commission as part of a formal agreement to tackle and prevent sexual harassment in the Service, we were asked to devise and deliver training aimed at raising diversity awareness.


We were commissioned by HM Prison Service to develop the training skills of over 400 key personnel nationally to act as ambassadors, who would then be skilled to train staff in their individual prisons. 

The key areas of focus were:

    • To provide the facilitation skills required to train teams of staff
    • To ensure the meaning and importance of diversity was understood by all who delivered the training
    • To ensure the aims and objectives of the training were understood by the Prison Service facilitators
    • To give the facilitators a full understanding of the aims and impact of the exercises contained within the training
    • To ensure the training was delivered in a uniform way across the business, while allowing for individual style of delivery
    • To allow the facilitators to experience and challenge the training structure in a safe and supported environment


Following extensive research and working collaboratively with the Prison Service, we developed a powerful training programme, focused around a bespoke DVD, presenting the real issues that arose in the service.

We developed a comprehensive training pack to meet the learning outcomes relating to tackling inappropriate behaviours and we were able to raise awareness of diversity to improve the professional conduct of staff.


Garnett Interactive trained and equipped up to 400 Prison Service personnel  from across the country to deliver the ‘Challenge it, Change it’ diversity training.   We were given the responsibility of ensuring the quality of the training was consistent and appropriate, and to that end not all attendees were certified to become a trainer.   The ethos of ‘Challenge it, Change it’ supported a shift in language and behaviour that would impact on a more inclusive working culture.

“The work carried out in partnership with Garnett Interactive nationally, has proven to be highly worthwhile and reinforces both National and Local Equality agendas. I have no doubt that the course designed by the organisation is having a positive impact on staff and the diverse environments in which they work around the region.”
Regional Diversity Advisor, HM Prison Service