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Live drama based training demonstrating the value of excellent customer service

Customer Service

Excellence in customer service has never been more important. Competition, pressures on value and customer expectations all demand a response demonstrating commitment to the very best service. To achieve the highest standards of customer service, progressive organisations look to maximise their team performance, resources and exploit their competitive advantage by ensuring they obtain diversity, equity and inclusion in the workplace.

Our tailored interventions can help:

Engender a spirit of ‘service excellence’ in the organisation

Put customers at the centre of the operation

Highlight appropriate communication and behavioural change

Support inclusive leadership and an inclusive workplace environment

tailored interventions

Help teams work collaboratively along the supply chain

How to handle difficult situations and people

Inspire the team to focus on exceeding customer expectations

Focusing on three key areas for success:

Equip your people with the skills and behaviours to provide excellent customer service.

Make your processes fully efficient to deliver what your stakeholders need.

Ensure your leaders set a strategy, manage resources and deliver excellent key results.

Following the training sessions, a feedback and evaluation report is compiled to ensure the actions highlighted are embedded and the learning is sustained. The report is reflective of the lived experience and perspective of the participants and includes: 

Issues, actions and concerns arising

Reoccurring themes

Consultative results and areas to be addressed

Voting results

Recommendations and actions

Participant feedback

Our reports are anonymous and compiled around individual, team, manager and organisation actions

All of our high impact programmes are able to be delivered face to face or virtually – just let us know your preference! 

Sheffield Teaching hospitals logo

"I found the whole experience very entertaining, very interesting and very informative. I think it gave an insight into different people's perspectives and made us think about why different people act in different ways"

Sheffield Teaching Hospital Foundation Trust

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