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Frequently Asked Questions

  • How effective is drama-based training?
    As a result of interaction, discussions, collaboration, and challenging conversations between colleagues, team cohesion increases, meaning further business benefits. The use of drama-based training methods not only addresses a training need, but also creates a culture of inclusion in the workplace.
  • What is drama-based training?
    Drama based training uses professional actors to reenact and mirror an organisations’ workplace culture and behaviours. Due to the interactive and experiential learning element, training programmes are designed to encourage discussion and engagement as a start to making a positive change in the workplace. To read more on this, please read our blog Drama Based Training: What is it and why use it?| Garnett Interactive
  • Does your virtual training include actors?
    Yes, the virtual training experience that we provide still involves the use of professional actors as part of the training process.
  • What are the benefits of Diversity and Inclusion training?
    Our training programmes at Garnett Interactive can be designed to tackle bullying and harassment, develop inclusive leadership and recruitment skills and raise awareness around the importance of equality and diversity in the workplace.
  • Do you offer virtual training?
    Yes, in a constant evolving world of technology we are proud to offer virtual training programmes by adapting our face-to-face experiential training, ensuring the methods remain accessible, live and interactive. Our virtual training programmes are tailored to reflect your organisations learning outcomes and needs.
  • How do you measure the results of your training?
    Following training sessions, we provide a feedback and evaluation report to ensure the training objectives are met and the learning is sustained. The report is reflective of the lived experience and perspective of the participants but also covers any issues or reoccurring themes that need to be addressed as well as voting results and recommendations and actions needed to succeed.
  • How long do training programmes last?
    Organisations usually get the most out of our experiential training when a session lasts for a minimum of about 3 hours (half a day) due to the interactive aspect and being able to unpick the drama effectively and discuss changes and/or solutions. However, all of our training is bespoke therefore we tailor the programmes to suit our clients’ needs.
  • What customer service training do you provide?
    All of our customer service training is tailored to the needs of an organisation which may involve instilling a spirit of service excellence, highlighting appropriate behaviour and communication for excellent customer service, inspiring a team to focus on exceeding customer expectations or how to handle difficult situations, conversations and people.
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