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"Having worked as a doctor and psychiatrist in the NHS for a number of years, I was amazed at the relevance and accuracy of the material Garnett Interactive used and how it facilitated conversations and exploration of so many gritty issues"

An interactive drama-based learning performance exploring bullying and harassment,  and how to challenge unacceptable language and behaviour


With a prevalence of increasing workloads and issues with inter-personal communication, CCS required a training programme to foster cultural change within the workplace.


To open a dialogue around diversity and inclusion and explore the role of individuals and teams to provide inclusive services for all.

What we did

As a part of our research, we held a leadership day, inviting the Top 100 leaders of the organisation to discuss the key topics underpinning the upcoming training. We then held smaller focus groups to obtain in-depth intel about the culture of the organisation.


We developed a programme involving a combination of short scenarios that would mirror reality for the participants. This was designed to equip delegates with the tools and confidence to address unacceptable language and behaviour in the workplace, as well as creating greater consciousness around their own behaviours to promote an inclusive culture.


  • The training allowed individuals to raise issues, actions and concerns from the sessions and we were able to identify recurring themes. Through facilitation, participants were able to determine a common view regarding acceptable standards of behaviour. 

  • Participants were asked ‘Do you understand the value of an inclusive workplace?’. 59% said they did at the start of the training, and this rose to 89% by the end of the course.

  • Each manager received a team action plan generated during the training. Following up in team meetings and one-to-one would be vital to further the learning and ensure the training was sustained to embed cultural change.


  • Create an inclusive culture

  • Energise staff to strive for excellent patient care

  • Explore the impact of negative language and behaviour

  • Promote acceptable behaviour standards

  • Challenge personal pre-conceptions and tackle difficult conversations

  • Encourage staff to understand their position on the front line as the deliverers of excellent care to patients

  • Support staff to understand and implement equality and diversity within the work environment

  • Develop a personal action plan to bring about change in the workplace

A professional actor demonstrating having a difficult conversation.
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