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“Our 'Actions Speak Louder' drama based training has been the essential component in embedding the Council’s new values and behaviours. From research to design, delivery to sustainable strategies – Garnett have been the reliable and trusted partner at every stage.”

Bespoke Diversity, Values and Behaviours programme presentation being delivered to an audience in a theatre.

Values Programme

Background

Slough Borough Council (SBC) wanted to promote better working relationships and practices that would lead to the best possible service outcomes.

Task

The organisation wanted a bespoke, innovative, engaging and empowering values, behaviour and diversity programme to be rolled out to all 1,050 Slough Borough Council staff and council members.

What we did

We explored the culture within Slough Borough Council; we held confidential research sessions and interviews, and identified issues, actions, concerns, and recurring themes.

Solution

Using our research, we devised an “Actions Speak Louder” programme. Scripted scenarios were devised to reflect observations and issues and an interactive training package was created for all SBC staff.  We identified in a collaborative way the behaviours and language that promote positive working practices and those that would drive positive cultural and behaviour change in line with the council’s values.

Topics

  • To promote leaders as role models

  • To promote a shared inclusive culture

  • To equip delegates with the tools and confidence to address unacceptable language and behaviour

  • To engender a greater consciousness around staff behaviours

Delegates discussing suggestions on improving communication, and collaborative working

Result

  • 98% of staff fully or partly understood the importance of following SBC's values

  • 95% of participants said they would commit to positive actions as a result of the training

  • A further 29% of staff would challenge anybody who was not following the values. We provided leaders and managers with a toolkit on how to reinforce a shared culture, highlighting a range of actions under headings such as: leadership, shared learning, joined-up working, recognition and rewards, shared culture.

What happened next...

Findings were presented to the senior team at SBC. As vital feedback, we provided and interpreted evaluation reports from the many varied delegate sessions and audience response statistics. We also submitted proposals on how to further embed and maintain the cultural change at SBC.

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