Driving Culture Change
Background
Following a survey to assess the workplace climate across the organisation, we were invited to devise and deliver a series of interactive training sessions for staff in different regions across the country.
Task
To promote a more inclusive workplace culture firmly underpinned by the People Charter and values. We were invited to bring about culture and behaviour change based on feedback from climate assessments and surveys carried out within the agency.
What we did
Our independent research within departments mirrored the survey findings and allowed us to devise an interactive programme involving carefully crafted scenarios to reflect some of the issues raised.
Solution
The training reinforced the responsibility of every individual to treat colleagues with dignity and respect, regardless of status or position, and to understand the collective responsibility in creating an inclusive workplace culture.
Result
Topics
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Unacceptable behaviours – increased awareness of what leads them
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Promote a shared inclusive workplace culture
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Increase confidence and skills to identify and challenge inappropriate behaviour
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Reinforce managers as role models
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Engender better working relationships within and across teams
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Identified the main causes of unacceptable behaviour. Focused upon increasing staff awareness and skills to identify and challenge behaviours.
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Empowered individuals by building confidence, holding difficult conversations, and providing the tools required to help tackle unacceptable behaviour.
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Explored the language and attitudes underpinning organisational values to increase consciousness around staff behaviours in order to foster collaborative working between and within teams, improving productivity.
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At the start of the training, 72% of participants felt able to create an inclusive culture at work. By the end of the training, this rose to 88%.